Crystal Pug | Oopstacles F.A.Q.
Company: Crystal Pug. Business: Game Developer. Game: Battle Bowls. Location: Brisbane, Australia.
crystal pug, game developer, brisbane, australia, battle bowls
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FREQUENTLY ASKED QUESTIONS

I accidentally switched to another language, how do I change it back?

From main menu, click on the up-arrow icon in the bottom right, then click on the Options menu button (cog icon). In the Options menu, press the top left grid icon to open the list of languages. The top left language is English.

I purchased permanent items but now they are gone, how can I get them back?

On iOS, use the Restore Purchases button in the Options menu.

On Android, purchases are restored automatically on startup. Ensure that you are logged into the Google Play store, then close and restart the game.

I received a notification that my Free Gift or Match-and-Win is ready, but I opened the game it wasn’t there. Why not?

You must be online to collect free gifts, so check that your mobile data or WiFi is enabled. If it wasn’t, try closing the game and restarting it.

 

To force close an app on iOS: https://support.apple.com/en-au/HT201330

To force close an app on Android: https://support.google.com/android-one/answer/2781964?hl=en

The game runs too slow, what can I do to make it faster?

Open the Options menu (the cog icon), and click on High Detail to disable high detail graphics. A cross will appear over the icon indicating High Detail mode is off.

How can I turn off voice chat or mute my opponent?

Click the voice chat toggle icon (the face speaking picture), which is on the bottom of the screen in both main menu and the in-game menu.

How do I turn voice chat on?

Click the voice chat toggle icon (the face speaking picture), which is on the bottom of the screen in both main menu and the in-game menu. If it doesn’t have a red cross over it, voice chat is enabled.

In some cases, you may have denied the microphone permission request on your device. If this is the case, you will need to go into your OS settings for the game “Battle Bowls” and enable microphone permission.

I have made a mobile game and I’m interested in a doing an avatar cross-promotion, how can we make it happen?

Great! We are always on the lookout for mutually beneficial cross-promotions. Please email contact@crystalpug.com with your game’s details to discuss the opportunity!

How do I save my data to the cloud?

Simply log into the game using Game Center on iOS (with iCloud enabled), or Google Play Games on Android. You should be prompted to sign in automatically on startup. You can also log in via the Options menu.

What game data is saved to the cloud?

Your player level, balls, badges, avatars and Challenge Mode progress is saved to the cloud. Note that coins and crystals are not saved to the cloud and must be spent on the device on which they were earned.

Why won’t my save game data sync to the cloud?

In some cases, save game data is unable to sync immediately on startup. Play at least one game force a cloud sync to occur, i.e. play until the game over screen then press the replay button to return to main menu.

I uninstalled and reinstalled the game, where did my saved data go?

If you uninstall the game, your saved data will be deleted. After reinstalling, you need to log into social services to sync your savegame from the cloud. In addition, you can restore any avatar purchases from the app store as follows:

 

On iOS, use the Restore Purchases button in the Options menu.

On Android, sign into the Google Play store and relaunch the game – the restoration process will run automatically on startup.

I found a bug! Can you fix it?

Yes! We want to know about bugs so that we can fix them! We are a small developer so we don’t have the resources to find bugs on the thousands of different devices and configurations we support.

 

Please report any bugs using the in-game Feedback menu in the Options screen (cog icon). Be sure to include as much information as possible, such as your device type, operating system version, and the exact steps that lead to the bug occurring. This information gives us the best chance of reproducing it internally so that we can fix it!